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Shipping & Returns


Standard Shipping

We ship all over the globe.  Please note that all Siraj orders are invoiced in US dollars only. A currency convertor like XE.com can be a helpful tool to enable you to view estimated prices in your local currency. However, currency exchange rates fluctuate and your credit card statemet may show a different amount based on the exchange rate and fees charged by your credit card issuer.
 
Rush Shipping
Need it there faster?
Need it there faster? We ship via USPS, UPS ,FedEx and DHL International. your order can be there in as little as 1 business day within the USA or 2-3 business days internationally.
 
ORDERS ARE SHIPPED WITHIN ONE BUSINESS DAY FROM NEW JERSEY, USA, VIA TRACKABLE EXPEDITED SHIPPING. ORDERS RECEIVED AFTER 12 PM USA EASTERN TIME OR ON SATURDAY AND SUNDAY WILL BE SHIPPED THE NEXT BUSINESS DAY

PLEASE NOTE:
* Orders to countries other than USA may be subject to customs duties and taxes imposed by your destination country and may sometimes delay delivery of your order. Some international orders will require credit card verification for your security and this may add 1-2 days to the shipping time. Standard, cheaper 5-10 day shipping options are avaiable and can be selected at checkout We sometimes run shipping promotions, with special rates or free shipping for certain order totals. These promotions are listed on our home page and will supersede the standard rates.

International Shipping
We ship worldwide!
 
Please note that all Siraj orders are invoiced in US dollars only. A currency convertor like XE.com can be a helpful tool to enable you to view estimated prices in your local currency. However, currency exchange rates fluctuate and your credit card statemet may show a different amount based on the exchange rate and fees charged by your credit card issuer.
International packages shipped with standard US Postal Service shipping usually take 8-10 business days for delivery. With Rush shipping your order can be there in as little as 2-3 days but it depends on your destination.Please be aware that delays in customs are possible. Packages may take longer to get to international destinations, and unfortunately we cannot control or prevent this type of delay.

You may be responsible for import taxes or other customs fees imposed by your home country.These taxes are not included in your order and are calculated by customs officials of each individual country, and are therefore difficult to estimate prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials.

Simple Returns & Exchanges

Your Siraj purchase is backed by a simple 30 day "no-hassle" return/exchange policy. Return any items you purchase within 30 days of the order shipped date for a full refund of the purchase price, excluding shipping and handling costs. You are responsible for shipping costs to get the return to us. For domestic/USA exchanges, exchange your items with items of equal value and we will ship the exchange to you, FREE!

PLEASE NOTE:
All Return/Exchange packages must be received within 30 days of the date your order shipped from us.
Returns/Exchanges are processed within 5-7 business days of package receipt.
Refunds can only be issued to your original payment method or in the form of store credit.
Shipping is non-refundable, except in cases where we have made a shipping error.
What is non-refundable and non-exchangeable?

Returns received after 30 days of the order shipment date
Returns received in damaged, altered or worn condition, without tags or packaging
International duties and taxes paid by you to your home country
Wholesale orders are non-refundable and non-exchangeable. Defective wholesale merchandise only, can be exchanged within 7 days of order shipped date. Please call us to obtain a return authorization for wholesale exchanges.
Items not purchased from Siraj directly, or bought from wholesalers are non-refundable and non-exchangeable.

Quick Returns

For Quick Exchanges, and to make sure you get the item you want before it runs out of stock:
Call Customer Care at 1-973-685-7770. We’ll place a new order immediately, and charge your card for your new item, and waive shipping charges to you. (This will create a temporary charge on your card until the return is received and a refund is issued, but will ensure your exchange item is shipped to you quickly) All that’s left to do is to return your original item for a refund following the steps below.
If you do not want the second charge and your exchange item shipped before your return is received, you can also return/exchange using the regular method below.

Regular Returns

Include your original invoice in your package. If you misplaced it, simply go to "My Account," click on your "Order History," select the right order number, and print.
On the invoice, circle the names of the items you are returning or exchanging
Fill out the Return or Exchange form that was included in your order:
Specify if you are returning or exchanging.
Enter a 'Reason Code' using the options listed.
If you are exchanging, indicate the new item name/number, color and size.
Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
Cut and affix the address label included at the bottom of the Return/Exchange form included in your order. You are responsible for the cost of return shipping to us. You can ship using whatever shipping method is most convenient for you. However, we recommend that you use a shipping method that is trackable, provides proof of delivery and insurance. Siraj is not responsible for lost returned shipments and cannot issue refunds or credit for merchandise we do not receive.
We'll email you within 5-7 business days when we process your return!
Return Address

Our return address is:
Siraj Returns / Exchanges
421 Broad Street
Clifton, NJ 07013
USA

And remember, you can always contact us with any questions or concerns!

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