FAQs (Frequently Asked Questions) - Answers to most commonly asked questions.
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Within 30 days of receipt. Items must be in the original condition and/or packaging. Shipping charges will only be refunded if the return is a result of our error.
WHAT IF I DON'T WANT TO PAY WITH CREDIT CARD?
We understand many people do not like credit cards, for obvious reasons. For this reason, we have a "Pay by Check or Money Order" payment method available upon contacting us. We also provide ApplePay, Android Pay, and Bitcoin. Simply choose this method and submit your order. You will get a reply email confirming your order. Upon receipt of payment, your order will be dispatched to you.
DO YOU COLLECT SALES TAX?
We do not collect or report sales tax on any order shipped outside of New Jersey.
HOW CAN I TRACK MY ORDER?
Tracking your order with Siraj is easy! You can click on the link provided in your shipping confirmation email, if you did receive one please contact us and we will resend it to you . If you are registered with Siraj.co, you can also track your order through “My Siraj" account link at the bottom of our website.
DO YOU SHIP INTERNATIONAL?
Yes! We ship nearly to every country. To calculate your shipping & handling charges, add item(s) to your shopping cart (as normal), and when you check-out, indicate in the Ship To: section your country's information. You will be given the shipping & handling charges before confirming your order. You have 2 options. Yakit will charge you all custom, duties and any other fees associated with your country and deliver to you with no other fees. DHL, FedEx, UPS,& USPS will not charge you the customs, duties and any other fees until the package gets to your destination. If your country is not listed, please email us.
Please note: Siraj.co cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur, who is receiving products outside of the United States. This may be either through a private courier service or through your local postal system.
ARE THERE ADDITIONAL COSTS THAT WILL BE DUE UPON RECEIPT OF MY ORDER?
Due to the high demand for our products and the manufacturing/logistics of getting them to the USA, we often limit who we setup with a wholesale account. Please contact us to see if we can do business together, Inshallah.
I STILL HAVE QUESTIONS?
If you still have a question, email our Customer Service Dept. at firstname.lastname@example.org. We would be happy to hear from you.