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FAQ


FAQs (Frequently Asked Questions) - Answers to most commonly asked questions.

 DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?  
              No—you do not need an account with Siraj in order to shop with us.
However, registering for an account with us is easy and provides you with the following benefits:

                            *Quick and easy checkout
                            *Personalized profile including payment options and address book
                            *Wish list
                            *Email updates: hear about product launches and exclusive events
                            *Calendar of events and ideas

To create your account, simply click here

WHAT IS YOUR RETURN POLICY?

Within 30 days of receipt. Items must be in the original condition and/or packaging. Shipping charges will only be refunded if the return is a result of our error.

HOW SAFE IS TO SHOP ONLINE?
Siraj.co's website employs SSL and CISP security protocols (most state-of-the-art Net secure transmission safeguards), which capably handle our private communications. Insha'Allah, your credit card details will be safely transmitted and will not be viewed by any third party.


WHAT IF I DON'T WANT TO PAY WITH CREDIT CARD?

We understand many people do not like credit cards, for obvious reasons. For this reason, we have a "Pay by Check or Money Order" payment method available upon contacting us. We also provide ApplePay, Android Pay, and Bitcoin. Simply choose this method and submit your order. You will get a reply email confirming your order. Upon receipt of payment, your order will be dispatched to you.

DO YOU COLLECT SALES TAX?

We do not collect or report sales tax on any order shipped outside of New Jersey.

 HOW CAN I TRACK MY ORDER?

Tracking your order with Siraj is easy! You can click on the link provided in your shipping confirmation email, if you did receive one please contact us and we will resend it to you . If you are registered with Siraj.co, you can also track your order through “My Siraj" account link at the bottom of our website.

DO YOU SHIP INTERNATIONAL?

Yes! We ship nearly to every country. To calculate your shipping & handling charges, add item(s) to your shopping cart (as normal), and when you check-out, indicate in the Ship To: section your country's information. You will be given the shipping & handling charges before confirming your order. You have 2 options. Yakit will charge you all custom, duties and any other fees associated with your country and deliver to you with no other fees. DHL, FedEx, UPS,& USPS will not charge you the customs, duties and any other fees until the package gets to your destination. If your country is not listed, please email us.

Please note: Siraj.co cannot be held responsible for any import fees, customs fees, import taxes, or other types of charges which a recipient may incur, who is receiving products outside of the United States. This may be either through a private courier service or through your local postal system.

ARE THERE ADDITIONAL COSTS THAT WILL BE DUE UPON RECEIPT OF MY ORDER?

If you select the YAKIT option, The order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery. We take care of the customs, duties and/or taxes.  
If the DHL, FedEx, UPS & USPS option is selected, you will only be charge for shipping. We take care of all the shipping documents needed to ship your order but as the customer you will be required to pay customs, duties and/or taxes if there is any. The order total (merchandise landed cost) cannot be guaranteed at checkout. If the due charges are not paid upon delivery, the merchandise will be returned back to Siraj and the customer will not be refunded any of the shipping charges.
If you have any concerns and/or questions, please contact us and we will gladly assist you in getting any information you need regarding your international shipment/order. 
DO YOU OFFER WHOLESALE PRICES?

Due to the high demand for our products and the manufacturing/logistics of getting them to the USA, we often limit who we setup with a wholesale account. Please contact us to see if we can do business together, Inshallah.

I STILL HAVE QUESTIONS?
If you still have a question, email our Customer Service Dept. at info@siraj.co. We would be happy to hear from you.


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